Browse the Questions We Hear Most
Most questions that come into our support queue fall into a handful of categories: getting your account open, moving money in and out, understanding what's available in your state, and knowing how to reach a real person when something needs sorting. We've written each answer the way we'd say it at the cage window — short, specific, and honest about how the
process actually works. If you're funding with PayPal, sending a cashout to Venmo, or loading a Play+ prepaid card for the first time, the steps are laid out clearly here. Account identity checks, login issues, and state-by-state eligibility questions are addressed too. We update these answers when the process changes, so what you're reading reflects how things work right now.
- PayPal
- Venmo
- Play+
- Account Help
- State Eligibility